Return Agent - Full Time - Alamo Rent A Car Lihue Airport

Alamo Rent A Car has an exciting opportunity for a Full Time Return Agent at Lihue Airport location. The Return Agent provides superior, friendly, and efficient customer service during the rental return process while accurately completing all transactions in a quick and efficient manner. They perform all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
The pay rate for this position starts at $13.50 per hour.
+ Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
+ Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
+ Advise and review rental charges; and provide an accurate receipt to the customer.
+ Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
+ Inquire about service, satisfaction and document dissatisfaction.
+ Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
+ Use of proper statement to determine if vehicle is being returned with full tank of gas.
+ Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
+ Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
+ Keep lot organized for ease of access and traffic flow.
+ Understand the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
+ Understand the damage loss report reporting procedure.
Equal Opportunity Employer/Disability/Veterans
+ Must have a High School diploma or equivalent.
+ Must be at least 18 years of age.
+ Must have a valid driver's license with a satisfactory driving record (no more than 3 moving violations in the past 3 years and no drug or alcohol related convictions in the past 5 years).
+ Must be able to read, write, speak and understand English.
+ Customer Service experience preferred.
+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
+ Apart from religious observation, must be able to work a flexible 40 hours per week schedule including nights, weekends and holidays.
Requisition Number: 2018-235776
Street 2: Alamo - Kauai
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Street: 3276 Ho'olimalima Pl.

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