Guest Relations Supervisor- Kauai

Job Summary
This position reports to the Base Manager and the Assistant Base Manager. The Guest Relations Supervisor is responsible greeting and checking in guest, maintaining the lobby areas, selling of our retail items, and loading/unloading our guest into the aircraft.
The classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department.
Essential Functions and Responsibilities include the following but are not limited to:
Ramp Controller AM:
Check ramp of any FOD.
Reviewing event schedules for any special indications.
Ensuring fueling pads are accessible, and not occupied by any Aircraft DFD.
Communicate with MX of any Ops flights, or Ferry's.
Assist Pilots with pre-flight of A/C (undo blades, and shades).
Ensuring guests, Pilots, employees and Aircraft is safe at all times on the ramp.
Clear Pilot and Aircraft for take-off/ landing and shutting down of Aircraft.
Land aircraft and Pilots on the designated fueling pad.
Be sure guests are within 50ft away from a fueling aircraft.
Observe surrounding airspace for any potential aircraft conflicts the Pilot may not see.
Look over aircraft for any type of fuel leaks or latches not secured.
Speak over radio to pilots in a professional manner.
Ramp Controller PM:
Be sure all Aircrafts that are down for lunch are ready for afternoon flights.
Communicate with MX if they need Pad 1 open.
Shut down all A/C for end of day.
Notify EL when all A/C is down.
Assist with Retail for closing.
Verify bank deposit with Retail.
Organize life vests at the end of the day.
Charge laptops for next day use.
Be sure building is lock and secure.
Make sure dispatch schedule for next day is in daily notes.
Inform Director of Operations of all aircraft on ground at the end of the day.
Other duties as assigned.
Subject to applicable laws and Blue Hawaiian's policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian's employment practices and policies.
Supervisory Responsibilities
In the absence of the Assistant Base Manager, this position directly supervises employees in the Guest Relations department. Carries out Supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, selecting, hiring, and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
High School diploma or equivalent.
1-2 years sales experience.
1-2 years of cash handling experience.
1-2 years of customer service experience.
Ability to maintain a high-level of alertness as job may require working around an aircraft.
Ability to work in a fast paced work environment and be able to balance multiple tasks successfully.
Excellent communication and customer service skills.
Must be able to work a flexible schedule including weekends and holidays.
Ability to effectively present information to guests or fellow employees in one-on-one and small group situations.
Computer Skills
Software skills including MS Office and MS Based software.

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