Vehicle Return Associate

Our Vehicle Return Associate (Customer Service) assists customers by performing the steps necessary in completing rental return transactions. Addresses the questions and concerns of customers, inspects vehicles for damage and returned fuel levels, and ensures the quality of each rental experience by adhering to the company's customer service standards
Essential duties and responsibilities shown below will vary accordingly based on assignment:
o Oversees and directs customers and shuttle crews to maintain efficient and safe traffic flow throughout the check in area.
o Assists customers by using the hand held Rover check in unit to expedite the rental check in.
o Greets each customer by name while engaging them in conversation and acknowledging all customers waiting in line.
o Inspects the exterior of vehicles, distinguishing between normal wear and tear and body damage.
o Assists customers in completing accident/incident reports.
Maintains a positive and professional demeanor while listening to customer issues and or concerns.
o Communicates with employees at all levels regarding vehicle inventory and availability.
o High School Diploma or equivalent.
o Minimum 18 years of age
o Valid Drivers License in good standing
o Minimum of 1 year of previous customer service experience
o Proficient in oral and written English communication along with strong interpersonal skills.
o Basic computer skills
o Ability to maintain a professional demeanor towards customers and associates while creating a positive impression of Avis Budget Group
Physical Requirements:
o Ability to Stand, Walk and Bend while working in various outdoor weather conditions and carrying up to 5 lbs for a complete shift.
o Ability to lift a minimum of 50 lbs with assistance
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Avis Budget Group is an EEO/AA Employer - Minorities / Females / Protected Veterans / Disabled
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary, based on job location, department or the assignment. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

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