Agency Support Specialist
Pyramid Insurance Pyramid Insurance Lihue, HI Lihue, HI Full-time Full-time $15 - $17 an hour $15 - $17 an hour 12 days ago 12 days ago 12 days ago Duties:
- Supports the company's customer service delivery as the primary point of contact for customers.
- Under direct supervision, works closely with customers, agents, and fellow employees to resolve inquiries and issues promptly and efficiently.
- Interacts and provides exceptional customer service to customers, including difficult or irate customers in person or by email.
- Assists walk-ins and service customers regarding billing issues, including receiving and processing payment when applicable.
- Place outbound calls as necessary to complete customer inquiries.
Requirements & Skills:
- High school diploma or general education degree (GED) required; college degree preferred.
- Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to analyze customer needs and provide appropriate solutions - Proven experience in a customer support role or similar position - Ability to work independently as well as part of a team - Strong organizational skills and ability to prioritize tasks effectively Note:
This job description is not intended to be all-inclusive.
The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type:
Full-time Pay:
$15.
00 - $17.
00 per hour Expected hours:
37.
5 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Lihue, HI 96766:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Please describe your experience related to the primary duties of this position.
Are your salary requirements in range for this position? Education:
High school or equivalent (Required) Shift availability:
Day Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
- Supports the company's customer service delivery as the primary point of contact for customers.
- Under direct supervision, works closely with customers, agents, and fellow employees to resolve inquiries and issues promptly and efficiently.
- Interacts and provides exceptional customer service to customers, including difficult or irate customers in person or by email.
- Assists walk-ins and service customers regarding billing issues, including receiving and processing payment when applicable.
- Place outbound calls as necessary to complete customer inquiries.
Requirements & Skills:
- High school diploma or general education degree (GED) required; college degree preferred.
- Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to analyze customer needs and provide appropriate solutions - Proven experience in a customer support role or similar position - Ability to work independently as well as part of a team - Strong organizational skills and ability to prioritize tasks effectively Note:
This job description is not intended to be all-inclusive.
The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type:
Full-time Pay:
$15.
00 - $17.
00 per hour Expected hours:
37.
5 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Lihue, HI 96766:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Please describe your experience related to the primary duties of this position.
Are your salary requirements in range for this position? Education:
High school or equivalent (Required) Shift availability:
Day Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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